The Patient Journey
From the moment you arrive at The Physiotherapy Clinic, Stotfold, you are given a warm welcome by a member of our front of house administration team. Upon arrival you will need to complete a patient registration form, so it’s a good idea to arrive a little bit early for your first appointment. We will take your details, GP details, medical insurance information and ask for your consent for us to treat you at The Physiotherapy Clinic, Stotfold.
One of our Physiotherapists will take a full and thorough history, including any relevant medical information. You will be asked lots of questions about your problem including how it started, how your condition progressed, where you feel your pain and what aggravates and eases it.
Your Physiotherapist will fully examine the area and perform a series of movements and specific tests. They will also use their hands to feel for any tenderness or abnormalities. Whenever possible you will be provided with a clear diagnosis. It is imperative that you know what is wrong with you.
We use use a mixture of diagrams, pictures and models to explain our diagnosis. This is also a great opportunity to ask as many questions as you like to get a full understanding of your condition. The therapist will then explain how we can help you.
This will involve an explanation of the treatment techniques and exercises that you will benefit from and what you can do to help yourself. You will leave your first session with a clear understanding of the process required to return you to full health and the treatment plan that will get you there.
If we feel that you need more than physiotherapy, we can contact your GP or Consultant to arrange further investigations such as scans or specialist appointments, often on the very same day. We work closely with GP’s and Consultants in many Private Hospitals, sharing treatment plans, progress and any concerns.
What if I haven’t been referred but require treatment?
You can be referred by your GP or a consultant and we have partnerships with most insurance companies. You can also pay for private physiotherapy treatment and do not need a referral.
How do I book an appointment?
Please call the clinic during opening hours on 01462 735700 or email email@example.com and a member of our reception team will contact you as soon as possible.
How long will my appointment last?
Appointments last up to 30 minutes, with initial assessments ranging from 30-45 minutes depending on the nature of your condition.
What should I wear to my appointment?
Please wear lose and comfortable clothing, such as shorts, which allows the clinician to adequate access to carry out treatment. You will be advised during your assessment if it is necessary to wear particular clothing.
How many sessions will I require?
Your clinician will advise you on the treatment course following as assessment. This may be subject to review depending on your progress throughout your treatment.
Do you have parking spaces at the clinic?
We have plenty of free car parking spaces directly in front of the clinic, including spaces for the disabled.
Do you have both female and male physiotherapists?
Our team consists of male and female clinicians. You will be asked when booking the appointment if you have a preference and wish to ensure you are comfortable throughout your time at the clinic.
How can I refer to your clinic as a GP, consultant or insurance company?
NHS referrals should be directed through a GP. Insurance companies, intermediaries and private healthcare consultants may email referrals to firstname.lastname@example.org
Can I bring somebody with me to the appointment?
Patients are welcome to be accompanied by a friend or relative to their appointment.
How much notice do the clinic require if I need to cancel or change and appointment?
A cancellation fee will be charged for appointments cancelled with less that 24 hours notice. NHS patient are required to provide at least 48 hours notice if you are unable to make an appointment.